What are we talking about when we talk about service delivery?
How many times a day do we see search posts for Service Delivery Managers? How many people have this experience described in their professional profiles? But, do we know what it is about? Do we know what areas it covers? And what knowledge should Service Delivery Manager have? If we search the web, we will see that Service Delivery is a framework that encompasses a set of principles, standards, policies, and restrictions that will be used to guide designs, development, implem