CLOUD OPERATION

AND SUPPORT

Based on our expertise we have designed 4 different plans based on the size and type of projects we have work for so it’s easy for you to choose the one that matches your needs. The main benefit of adopting one of our plans is to be able to get a long term commitment from our cloud expert team and at the same time access to better rates and a pro-active cloud team that will work close to you to take your projects to tech industry best practices (Cost, Security, Performance, Reliability, Operations, and Automation) 

SUPPORT PLAN

Support Plan - Water

Includes 

  • 20 hr end-to-end Engineering per Month

 

  • Response times:

 

   -General guidance: 24

   -System Impaired: 1 hr on business hours

  • Communication Channels: 

   -E-mail 

   -Support Portal

  • Monthly status report available upon request

  • Billing review: Our billing review will include best practices and actions to be taken to reduce the cloud build

  • Additional hours packages available 

  • Standard - Office hours 

  • Advanced - 24x7 Support (Optional)

  -24x7 on-call support: yes

  • Response times:

   -General guidance: 24 hr

   -System Impaired: 1 hr on business hours

Support Plan -Terra

Includes 

 

  • All items included from Water Plan 

  • 40 hr end-to-end Engineering per Month

  • Communication Channels: 

   -Slack Shared Channel

  • In addition, you get advisory on:

 

   -Architectur

   -Tooling 

   -Security 

   -Industry best practices 

  • Standard-Office hours 

  • Advanced - 24x7 Support (Optional)

  -24x7 on-call support: yes

  • Response times:

   -General guidance: 24 hr

   -System Impaired: 1 hr on business hours

Not sure how to use Cloud Computing in your business? Contact us and we will have all the answers you are looking for.

Contact us

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