MANAGEMENT 

CLOUD OPERATIONS AND SUPPORT

Take your business to the next step

Adopt New Technologies, Migration, Automation, Optimization, and 24/7 Support

Start and optimize your transition to the Cloud!

 

We have 4 different plans so it’s easy for you to choose the one that best matches your needs in the journey to the Cloud. By working together you will access to better rates and benefit from the expertise of a cloud certified and proactive team and that will work side-by-side with you to take your projects to the top of the tech industry implementing best practices in cost, security, performance, reliability, operations, and automation.

CHOOSE YOUR PLAN

Plan Water

Includes 

  • 20 hrs. end-to-end Engineering per Month

 

  • Response times:

 

   -General guidance: 24

   -System Impaired: 1 hr on business hours

  • Communication Channels: 

   -E-mail 

   -Support Portal

  • Monthly status report available upon request

  • Billing review: Our billing review will include best practices and actions to be taken to reduce the cloud build

  • Additional hours packages available 

  • Standard - Office hours 

  • Advanced - 24/7 Support (Optional)

  - 24/7 on-call support: yes

  • Response times:

   -General guidance: 24 hrs.

   -System Impaired: 1 hr on business hours

 Plan Air

Includes 

 

  • All items included from Terra Plan 

  • 80 hrs. end-to-end Engineering per Month

  • Monthly Well-Architected review report 

  • Automation Best Practices: Gain instant access to our automation library that is going to be available to you. 

  • Standard-Office hours

  • Advanced - 24/7 Support (Optional)

  - 24/7 on-call support: yes

  • Case Severity

  • Response times:

   -General guidance: 24 hrs.

   -System Impaired: 1 hr 

Plan Terra

Includes 

 

  • All items included from Water Plan 

  • 40 hrs. end-to-end Engineering per Month

  • Communication Channels: 

   -Slack Shared Channel

  • In addition, you get advisory on:

 

   -Architecture

   -Tooling 

   -Security 

   -Industry best practices 

  • Standard-Office hours 

  • Advanced - 24/7 Support (Optional)

  -24/7 on-call support: yes

  • Response times:

   -General guidance: 24 hrs.

   -System Impaired: 1 hr on business hours

Plan Cloud

Includes 

 

  • All items included from Air Plan

  • 160 hrs. end-to-end Engineering per Month 

  • Standard-Office hours

  • Advanced - 24/7 Support (Optional)

  - 24/7 on-call support: yes

  • Case Severity

  • Response times:

   -General guidance: 24 hrs.

   -System Impaired: 1 hr 

TRANSITION TO THE CLOUD


And take your strategy, operations and business forward.

Contact us!
We´d like to hear from you

We make the Cloud easy for you!

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Info@teracloud.io
447 Broadway, New York, USA

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