MANAGEMENT
CLOUD OPERATIONS AND SUPPORT
Take your business to the next step
Adopt New Technologies, Migration, Automation, Optimization, and 24/7 Support
Start and optimize your transition to the Cloud!
We have 4 different plans so it’s easy for you to choose the one that best matches your needs in the journey to the Cloud. By working together you will access to better rates and benefit from the expertise of a cloud certified and proactive team and that will work side-by-side with you to take your projects to the top of the tech industry implementing best practices in cost, security, performance, reliability, operations, and automation.
CHOOSE YOUR PLAN
Plan Water
Includes
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20 hrs. end-to-end Engineering per Month
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Response times:
-General guidance: 24
-System Impaired: 1 hr on business hours
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Communication Channels:
-Support Portal
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Monthly status report available upon request
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Billing review: Our billing review will include best practices and actions to be taken to reduce the cloud build
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Additional hours packages available
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Standard - Office hours
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Advanced - 24/7 Support (Optional)
- 24/7 on-call support: yes
-
Response times:
-General guidance: 24 hrs.
-System Impaired: 1 hr on business hours
Plan Air
Includes
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All items included from Terra Plan
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80 hrs. end-to-end Engineering per Month
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Monthly Well-Architected review report
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Automation Best Practices: Gain instant access to our automation library that is going to be available to you.
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Standard-Office hours
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Advanced - 24/7 Support (Optional)
- 24/7 on-call support: yes
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Case Severity
-
Response times:
-General guidance: 24 hrs.
-System Impaired: 1 hr
Plan Terra
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Includes
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All items included from Water Plan
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40 hrs. end-to-end Engineering per Month
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Communication Channels:
-Slack Shared Channel
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In addition, you get advisory on:
-Architecture
-Tooling
-Security
-Industry best practices
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Standard-Office hours
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Advanced - 24/7 Support (Optional)
-24/7 on-call support: yes
-
Response times:
-General guidance: 24 hrs.
-System Impaired: 1 hr on business hours
Plan Cloud
Includes
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All items included from Air Plan
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160 hrs. end-to-end Engineering per Month
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Standard-Office hours
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Advanced - 24/7 Support (Optional)
- 24/7 on-call support: yes
-
Case Severity
-
Response times:
-General guidance: 24 hrs.
-System Impaired: 1 hr